Who we are
Tom Williams Garden & Estate Machinery
Unit 4/5 Vennland Centre Mart Road Minehead Somerset TA24 5BJ +44 (0) 1643 703 440
What personal data we collect and why we collect it
We like things to be simple so we will only use the information we collect about you to process your order and to provide you with the best possible service. This information will not be passed onto anyone else.
The only types of information we will collect will be:
Name
Address
Phone number
Email address
IP Address
Some information regarding your payment via Stripe/Paypal
Delivery Date/Delivery Notes
Other information relevant to client enquiries on the contact form via the “Contact” page
On every form or place of personal data input on this website there will be a checkbox asking you if you agree with our policy and the handling of your data by us. You must agree with this and check the box in order to submit.
How we use this data
Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services.
We may use data:
For processing your order and delivery
For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific enquiry.
To customise the website for you.
To send you promotional emails about products, services, offers and other things we think might be relevant to you.
To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail in regards to your order or market research reasons.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting us.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CONTROLLING AND DELETING THE INFORMATION ABOUT YOU
When you fill in a form or provide any of your details on our website, you will see one or more tick boxes asking you to review our Privacy Policy or Terms & Conditions. Only when you have ticked the box that states you have reviewed and are in agreement with these you will be able to submit or continue.
If you want to view and/or delete all of the information that we have about you, you can do so by contacting us by phone, email or message us.
ONLINE PAYMENTS
To process our online payments we use PayPal.
This website uses WooCommerce. WooCommerce never stores card details. Their in-house payment gateways also never store more than 4 digits of a card number if storing payment tokens for re-use.
When processing PayPal payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information and in the case of Stripe, card information.
You can view the PayPal privacy policy here.
Cookies
Use of Cookies
This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of/saving of cookies on their computer/device.
What are cookies?
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We may use cookies to:
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site. Store information about your preferences.
The Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Allow you to carry information across pages of our Website and avoid having to re-enter information.
WooCommerce Cookies
This site uses Woocommerce. To keep track of cart data, WooCommerce makes use of 3 cookies:
woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_
The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
Cookies outside of our control:
We may use external services such as Facebook, Twitter, Pinterest, Youtube, Vimeo or Instagram, to display certain content on our Website. We cannot prevent such websites from collecting information about your usage of their services on our Website, for example, number of plays of a video.
Like many other organisations, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of cookies in order to evaluate your use of our Website and enable us to carry out actions including (but not limited to):
Tracking the number of visitors to our Website.
Monitoring the number of users on our Website at any given time.
Analysing popular content on our Website.
Google stores the information collected by these cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
See this link for how to reject or delete this cookie: http://www.google.com/intl/en/privacypolicy.html
Trustpilot:
This website has a Trustpilot integration and uses 3rd party cookies required by Trustpilot. More info can be found here.
MailChimp:
This website has a Mailchimp integration and uses 3rd party cookies required by MailChimp.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
This website may use Google Analytics to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website. You can find out more about Google Analytics cookies here.
Who do we share your data with
For marketing purposes (that you would have agreed and given consent for) such as email marketing some data may be shared such as email address and name. For payment purposes some data will be shared with the payment processor, we use PayPal for this. We have an integration with the reviews platform Trustpilot, some of your order and account information may be used in this integration.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will retain information regarding orders (completed, failed, canceled or pending) made on this website indefinitely.
If an account remains inactive it will be deleted after 1 year.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Deleting my account on this website
You can easily delete your account, send us an email, call or message and we shall remove it right away. If an account remains inactive it will be deleted after 1 year.
Security
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
HOW DO WE PROTECT YOUR INFORMATION?
We endeavour to take all reasonable steps to protect your personal data. Where possible we use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all data, this could be:
- Potentially sensitive information such as your name and address.
- Critically-sensitive information.
WHERE DO WE STORE YOUR PERSONAL DATA?
The data that we collect from you will be stored by us on servers in the European Economic Area (“EEA”). The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
What third parties we receive data from
This website currently has integrations with Trustpilot, PayPal, Google Analytics and MailChimp.
DOWNLOADS & MEDIA FILES
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications.
We accept no responsibility for third party downloads or downloads provided by external third party websites and advise users to verify their authenticity using third party antivirus software or similar applications.
CONTACT & COMMUNICATION WITH US
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system or similar marketing tools.
EMAIL MAILING LIST & MARKETING MESSAGES
We may operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the appropriate regulations. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all MailChimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Our EMS (email marketing service) provider is; Mailchimp and you can read their privacy policy in the resources section.
Where and only where requested by you by ticking the relevant box when you subscribe and/or register with us we will:
Send you and keep you updated with information by email or mail about existing and new goods, services, promotions and special offers from us; and/or
Send you information by e-mail or mail about related goods or services of selected third parties that may be of interest to you.
If you agree to us providing you with this marketing information, you can always opt-out at a later date. To opt-out of receiving any such communications, you can contact us stating that you do not wish to receive further communications from us.
Our contact information
Tom Williams Garden & Estate Machinery
Unit 4/5 Vennland Centre Mart Road Minehead Somerset TA24 5BJ +44 (0) 1643 703 440
